Terms of service

Welcome to The Leela Store. By accessing or using our website, you agree to comply with and be bound by the following Terms & Conditions. Please read them carefully.

1. General Information

Store Name: The Leela Store
Email: Care@theleelastore.in
Phone: +91 9175157672
Address: Lake View CHS BCD, Lodha Casa Rio Road, Nilje Gaon, Thane, Maharashtra, India

2. Use of Website

By using our website, you agree that:

  • You are at least 18 years old or using the site under supervision

  • You will not use the website for any illegal or unauthorized purpose

  • You will not attempt to harm, hack, or misuse the website

3. Products & Services

  • All products are subject to availability

  • We reserve the right to modify or discontinue products without notice

  • We make every effort to display accurate product details, but slight variations may occur

4. Pricing & Payments

  • All prices are listed in INR (₹) unless stated otherwise

  • We reserve the right to change prices at any time

  • Payments are processed securely through third-party payment providers

  • We are not responsible for payment failures caused by external providers

5. Orders & Acceptance

  • Once you place an order, you will receive a confirmation

  • We reserve the right to cancel or refuse any order due to:

    • Pricing errors

    • Suspicious activity

    • Product unavailability

6. Shipping & Delivery

  • Delivery timelines are estimates and may vary

  • Delays may occur due to external factors (courier issues, weather, etc.)

  • Customers must provide accurate shipping details

7. Returns & Refunds

  • Returns and refunds are subject to our Refund Policy

  • Products must be unused and in original condition

  • Refund timelines may vary depending on payment method

8. Intellectual Property

All content on this website (images, text, logos, design) is the property of The Leela Store and may not be copied, reproduced, or used without permission.

9. Limitation of Liability

We are not liable for:

  • Indirect or incidental damages

  • Loss caused by misuse of our products

  • Website downtime or technical issues

10. User Accounts

If you create an account:

  • You are responsible for maintaining confidentiality

  • You are responsible for all activities under your account

11. Third-Party Services

We may use third-party services (payment gateways, shipping partners). We are not responsible for their actions or policies.

12. Termination

We reserve the right to suspend or terminate access to our website if Terms are violated.

13. Governing Law

These Terms & Conditions are governed by the laws of India, and any disputes will be handled in the jurisdiction of Maharashtra.

14. Changes to Terms

We may update these Terms & Conditions at any time. Changes will be effective immediately upon posting.