Refund policy

Return & Refund Policy
The "Mother's Promise" Guarantee Because our products are premium, natural food items, we maintain strict hygiene and safety protocols. For this reason, we do not accept returns or exchanges on opened or sealed products simply for a change of mind.

However, your satisfaction is our priority. We will gladly offer a full replacement or refund under the following circumstances:

1. Damaged or Broken in Transit While we pack our glass jars securely, we understand that transit accidents can occasionally happen.

If you receive a damaged or broken jar, please contact us within 24 hours of delivery.

Share a clear photograph of the damaged item and the shipping box with our support team, and we will dispatch a replacement immediately.

2. Incorrect Product Received If you receive the wrong item (e.g., you ordered A2 Ghee but received Raw Honey), please let us know within 48 hours. We will arrange for the correct item to be sent to you at no additional shipping cost.

How to Request a Resolution To report an issue with your delivery, please reach out to our care team:

Email:  care@theleelastore.com

Phone/WhatsApp: +91 9175157672

Please include your Order Number and relevant photos in your message to help us resolve the issue quickly.