Shipping policy
At The Leela Store, we are committed to delivering your orders quickly and safely. Please read our shipping policy for complete details.
1. Order Processing Time
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Orders are processed within 1–3 business days (excluding weekends and holidays)
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You will receive a confirmation email once your order is placed
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Orders are shipped after successful payment confirmation
2. Shipping Time
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Standard delivery time: 3–7 business days within India
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Delivery times may vary depending on your location
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Remote or rural areas may require additional time
3. Shipping Charges
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Shipping charges (if any) will be displayed at checkout
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We may offer free shipping on selected products or promotions
4. Order Tracking
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Once your order is shipped, you will receive a tracking number via email or SMS
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You can track your order through the courier partner’s website
5. Delays in Shipping
While we aim for timely delivery, delays may occur due to:
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High order volume
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Courier or logistics issues
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Weather conditions or unforeseen circumstances
We appreciate your patience in such cases.
6. Incorrect Address
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Customers must provide accurate shipping details
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We are not responsible for delays or losses due to incorrect addresses
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Additional charges may apply for re-shipping
7. Damaged or Lost Packages
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If your package arrives damaged, please contact us within 48 hours of delivery
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Provide photos/videos for verification
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If the package is lost in transit, we will assist in resolving the issue with the courier
8. International Shipping
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Currently, we only ship within India (update if applicable)
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For international inquiries, please contact us
9. Contact Us
For any shipping-related questions:
The Leela Store
Email: Care@theleelastore.in
Phone: +91 9175157672
Address: Lake View CHS BCD, Lodha Casa Rio Road, Nilje Gaon, Thane, Maharashtra, India